Enugu Govt optimises service delivery via digitalisation, increase productivity of civil servants

---

---

By Iheanyi Chukwudi

Enugu State Government on Tuesday said it has prioritised the service delivery through optimisation of digitalisation and increased productivity of civil servants.

It noted that its vision of moving the state from a $4.4 billion to $30 billion economy must be carried through the years and internalised by civil servants that had embraced digitalisation and ethical productivity.

The Secretary to the State Government (SSG), Prof. Chidiebere Onyia, made this known in an address at a 4-Day Training of Administrative Officers with the theme: “Optimising Service Delivery and Productivity's in the Digital Age,”

organised in Enugu by the State Government through the Office of the Head of Service.

Onyia, who charged the participants to take the training serious said, "You must work hard, move with the new digital transformation and technology-driven administration before you earn a promotion as the government will never encourage laziness and absenteeism.

I must commend the Head of Service for this vital training, which would be in a 32-hour training module meant to boost the capacity, knowledge and practicability of being proficient in using digital tools in e-government.

The training will be a co-creation of the resource persons and you the participants. It will be all interactive and we have an array of top niche resource persons for the training.”

Speaking earlier, the Head of Service, Enugu State, Dr Godwin Anigbo, explained that the training would enhance the Administrative officers' skills, improve service delivery, and boost efficiency and professionalism.

He added that it was designed to accelerate policy implementation and strengthen overall governance in the state, as the civil service remains central to government's critical systemic reforms.

Anigbo said, “The vision of His Excellency, Gov. Peter Mbah, to build a smart, agile, resilient, and reform-driven public service for integrated and sustainable development is sincere and achievable.

The projected exponential growth of our GDP from 4.4 billion USD to 30 billion USD largely depends on strengthening state institutions and enhancing the capacity of the very people who drive policy.

Therefore, the groundbreaking achievements, milestones, and multi-sectoral legacies of this administration can only be sustained by strong institutions and effective policy implementation agencies.”

He noted that the participants (civil servants) are critical agents of change, policy enablers, and key stakeholders in the developmental trajectory of the state.

“As the engine room and architects of service delivery, it is imperative that you embrace the realities of digital transition, disruptive innovation, new thinking, and a new culture of work.

This training is structured around three critical pillars: E-Governance and Technology Adoption; Enhancing Communication and Presentation Skills; and Legal and Ethical Frameworks.”

The HOS also disclosed that the state government had made robust plan to provide civil servants with digital tools to work with as well as make the training a routine affair for every cadre of civil servants in 2026.